A pledge to high standards of product, service and business conduct        

What are the KSIA’s aims?
• To establish and maintain quality standards and good practices in the industry.
• To provide a central forum to discuss common issues and represent the industry interests.
• To provide a central organization for liaison with government, police, emergency services and other organizations.
• To co-ordinate resources for commercial, professional and public education on security issues, technology and practice.
• To administrate the KSIA Charter as an effective “customer assurance” programme

Who owns and runs KSIA?
All members of the association, through their elected Council. The KSIA has a secretariat that administrates activities of the association under the Council’s direction.


Who sets the standards?
The Council has drawn on the Laws of Kenya, internationally accepted technical and systems specifications, and the professional experience of all member companies, to establish a set of benchmarks. These represent the minimum requirements that are necessary to ensure that each particular type of security service:
• complies with the law
• achieves the promised and expected level of protection
• contains adequate fail-safe and back-up systems
• is diligently manned, managed and maintained
In summary, the customer who buys a security product or service should know exactly what he is getting, what it will not do, and have an assurance that all reasonable steps are taken to ensure the system works – as intended, at all times.

What do the standards cover?
The levels of personnel, skills, equipment, facilities, systems and conduct integrity necessary to achieve effective and reliable security cover in each of the three main security services areas:
• guarding services
• electronic alarm services
• cash-in-transit services

Further standards will be developed to cover other security systems, such as physical barriers, auto-protection devices etc.
The KSIA standards constitute both a guide and benchmark, to both security companies and their customers, on how a security system should be designed and run to achieve good quality performance.
They define all critical aspects of operation, including:
• recruitment vetting
• initial and follow-up training
• job terms and conditions
• supervision and back-up
• technical specifications
• systems design
• tamper-proofing
• fail-safe and stand-by
• central facilities and equipment
• mobile facilities and equipment
• manning levels
• installation procedures
• operational procedures
• maintenance procedures
• response times
• insurance
• police linkages
• data integrity
These not only define what standard of installation and performance responsible security companies should provide, but also tell customers what level of security they have a right to expect.

How are standards enforced?
The KSIA’s technical committee inspects every system of every member to ensure standards are met before membership is granted, and regularly audits compliance.
Further, if any customer registers a formal complaint through the KSIA Charter, indicating that a product or service has been sub-standard, the KSIA runs an independent and expert investigation and reports to the Council for the necessary remedial or disciplinary action


How do members benefit?
All KSIA members, and only KSIA members, will be entitled to display the SIA Quality Seal. This will enable the public to distinguish between companies which meet the standards and pledge to the Charter, and those which do not.
Each seal will indicate which type or types of security product and service the member provides to KSIA standard.
The seal is an authoritative endorsement that a security service company operates in accordance with high standards and strict code of practice. In addition to this endorsement, members will benefit through all the representations and services provided with the aims of the association, including issues management, policy advocacy, business environment, news and data exchange, professional development etc.

Is there a public benefit?
Definitely, yes. The existence and work of KSIA will assure the supply of good quality security services and constantly seek to improve them.
It will help co-ordinate the essential linkages between private security companies and national security agencies and services.
It will provide a forum for issues within the industry, and a focal point between the industry and the government, the general public, and related commercial sectors such as insurance, banking etc.
It will maintain pressure for good employment and business practices, to the benefit of workers within the industry, government revenue collection, and the society as a whole.



©Kenya Security Industry Association 2005